Shipping policy

SHIPPING POLICY

At Ruler Attire, we are committed to delivering premium-quality products as quickly and efficiently as possible. Please review our Shipping Policy carefully before placing your order.

By placing an order with Ruler Attire, you acknowledge that you have read, understood, and agreed to the terms outlined below.

Order Processing

All orders are processed in the order they are received.

Orders are processed Monday through Friday, excluding weekends and U.S. holidays.

Once your order has entered processing or fulfillment, it cannot be canceled or modified.

You will receive an email confirmation after your order is placed, followed by a shipping confirmation email containing your tracking information once your order has been shipped.

Pre-Made Items

The majority of products sold by Ruler Attire are pre-made, meaning the item is already in stock and ready to ship when you place your order.

Pre-made items are typically processed and shipped within 1–3 business days after your order is placed. Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

If a product is not pre-made, it will be clearly identified as a "Pre-Order" item within the product description on the product page. Pre-order items have separate production and shipping timelines, which are also outlined in the product description and in the Pre-Order Items section of this Shipping Policy. 

Processing times may be slightly extended during major product launches, holidays, promotional events, or periods of unusually high order volume.

Pre-Order Items

Products that are not currently in stock will be clearly identified as "Pre-Order" within the product description before you complete your purchase.

By purchasing a pre-order item, you acknowledge and agree that the product is being reserved before it is available for immediate shipment.

Estimated production time for pre-order items is 4–6 weeks, followed by an estimated 3–5 weeks for shipping after production has been completed.

Please note that all production and shipping timelines are estimates and may be affected by manufacturing schedules, quality control, material availability, customs inspections, freight delays, weather conditions, holidays, or other circumstances beyond our reasonable control.

If your order contains both pre-made and pre-order items, your order may be held and shipped together once all items become available unless otherwise stated on the product page or arranged with our customer support team.

By placing an order for a pre-order product, you acknowledge that you have read the product description, understand the estimated fulfillment timeline, and agree to the extended processing and shipping times associated with pre-order merchandise.

Shipping Address Responsibility

Customers are solely responsible for providing a complete, accurate, and deliverable shipping address at checkout.

Before submitting your order, please verify:

  • Recipient's full name
  • Street address
  • Apartment or unit number (if applicable)
  • City
  • State
  • ZIP code
  • Country
  • Contact information

If you notice an address error after placing your order, please contact us immediately at us.ruler.attire@gmail.com.

While we will make every reasonable effort to update your address before fulfillment, we cannot guarantee that changes can be made once an order has entered processing.

Orders that have already been fulfilled or shipped cannot have their shipping address changed.

Shipping Carrier Responsibility

Once your order has been packaged, accepted, and scanned by the shipping carrier, responsibility for transportation and delivery transfers to the shipping carrier.

After shipment, customers should contact the carrier directly regarding:

  • Shipping delays
  • Delivery exceptions
  • Tracking updates
  • Missing scans
  • Delivery investigations
  • Carrier claims

We will gladly assist whenever possible, but the shipping carrier controls the delivery process after shipment.

Lost, Stolen or Delayed Packages

If your tracking information indicates your package is delayed, missing, or delivered but cannot be located, we recommend that you:

  • Verify the shipping address used during checkout.
  • Check with neighbors, household members, apartment offices, or mailrooms.
  • Allow additional time for carriers that may mark packages as delivered before final delivery.
  • Contact the shipping carrier associated with your tracking number.
  • Contact us if additional assistance is needed.

Ruler Attire is not responsible for delays caused by:

  • Weather
  • Carrier disruptions
  • Customs inspections
  • Natural disasters
  • Labor interruptions
  • Incorrect customer information
  • Other events outside of our reasonable control

Incorrect Shipping Addresses

Orders shipped to an incorrect or incomplete address provided by the customer are not eligible for a complimentary replacement or refund.

If a package is returned to Ruler Attire because of an incorrect or undeliverable address, the customer will be responsible for any additional shipping costs required to resend the package.

Original shipping charges are non-refundable.

Damaged Packages

If your package arrives visibly damaged, please contact us within 48 hours of delivery at us.ruler.attire@gmail.com.

Please include:

  • Your order number
  • Photographs of the product
  • Photographs of the packaging
  • Photographs of the shipping label
  • A brief description of the damage

Failure to report shipping damage promptly may affect our ability to assist with your claim.

Tracking Information

Once your order has shipped, you will receive a confirmation email containing your tracking number.

Please allow 24–48 hours for tracking information to begin updating after shipment.

Tracking updates are provided directly by the shipping carrier.

International Orders

International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their country's customs authority.

Ruler Attire is not responsible for delays caused by customs processing.

Shipping Delays

Estimated shipping times are not guaranteed delivery dates.

Unexpected delays may occur due to:

  • High order volume
  • Product launches
  • Holidays
  • Carrier capacity
  • Customs processing
  • Weather conditions
  • Manufacturing delays
  • Other circumstances beyond our control

We appreciate your patience should these situations arise.

Contact Us

If you have any questions regarding your shipment, please contact us.

Email: us.ruler.attire@gmail.com