Refund policy

RETURN & REFUND POLICY

At Ruler Attire, every product is carefully inspected before it is shipped. Due to the limited nature of many of our releases, we encourage customers to review their order carefully before completing their purchase.

By placing an order with Ruler Attire, you acknowledge and agree to the Return & Refund Policy outlined below.

All Sales Are Final

Unless otherwise required by applicable law, all sales are final.

We do not accept returns, exchanges, or cancellations once an order has been placed.

Please review your order carefully before completing your purchase, including:

Product selection
Size
Color
Quantity
Shipping address
Billing information

Once your order has been placed, it cannot be modified or canceled.

Refunds

We do not issue refunds for:

Change of mind
Incorrect size selected
Incorrect color selected
Accidental purchases
Buyer's remorse
Delayed shipping caused by the shipping carrier
Incorrect shipping address provided by the customer
Packages marked as delivered by the shipping carrier
Pre-order wait times that were disclosed before purchase
Normal production variations, garment washing, distressing, or handmade characteristics that are consistent with the product description

Refunds will only be issued when required by applicable law or when approved at the sole discretion of Ruler Attire.

Incorrect or Damaged Orders

If you receive the wrong item or your order arrives damaged, please contact us within 48 hours of delivery at:

Email: us.ruler.attire@gmail.com

Please include:

Your order number
A description of the issue
Clear photographs of the product
Photographs of the packaging
Photographs of the shipping label

Our team will review your claim and determine the appropriate resolution, which may include a replacement, repair, store credit, or another remedy where appropriate.

Claims submitted after 48 hours of delivery may not be eligible for review.

Defective Products

If you believe your item has a manufacturing defect, please contact us immediately.

Normal characteristics of premium garments—including distressing, garment washing, fading, embroidery, screen printing variations, stitching variations, leather variations, gemstone placement, and handmade finishes—are not considered manufacturing defects when they are consistent with the product design.

Each claim is reviewed individually.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Orders shipped to an incorrect address provided by the customer are not eligible for a refund or complimentary replacement.

If a package is returned to us because of an incorrect or undeliverable address, additional shipping charges may be required before the order can be re-shipped.

Lost or Stolen Packages

Once your package has been accepted and scanned by the shipping carrier, customers should contact the shipping carrier directly regarding:

Lost packages
Stolen packages
Delivery delays
Delivery investigations
Carrier claims

If additional documentation is needed from Ruler Attire, we will gladly assist when possible.

Pre-Order Products

Pre-order items are produced specifically for customers after orders are placed.

By purchasing a pre-order item, you acknowledge and agree to the estimated production and shipping timelines displayed on the product page.

Production delays do not automatically qualify an order for cancellation or a refund unless otherwise required by applicable law.

Sale Items

Items marked as:

Sale
Clearance
Final Sale
Limited Release

are not eligible for returns, exchanges, or refunds unless the item arrives damaged or incorrect.

Gift Cards / Discount Codes

All gift card and discount code purchases are final.

Gift cards and discount codes are non-refundable, non-returnable, and cannot be redeemed for cash except where required by law.

European Union Customers

If your order is delivered to a country within the European Union, you may have additional cancellation or return rights under applicable consumer protection laws.

These rights do not apply to products that are exempt from the EU withdrawal right, including certain made-to-order, personalized, or sealed items where permitted by law.

Contact Us

If you have any questions regarding your order, please contact us:

Ruler Attire